Service & Support

Buying on the SPOT. Spot means the coffee is free and clear and can be shipped immediately. On spot sales of under fifty bags, you will usually only get an invoice.

Buying future shipments. As you know, many coffees are not always available on the spot. To assure supply, buying futures is the way to go. It is not uncommon to have arrivals booked six to twelve months forward. When you buy in this manner there are a few things to keep in mind:

Although oral contracts are as good as gold in our business, we send either contracts or sale confirmations which put the transaction in writing.

After your coffee has been shipped from origin we are obligated by contract to send you a shipping advice which informs you of the approximate date of arrival. On or around that date you should contact us regarding shipment. On the day the coffee becomes spot we will invoice it. If you receive an invoice your coffee is available and can be shipped anytime upon request. Please remember, billing is from date of AVAILABILITY, not shipment or delivery to you.

C.O.D. costs too much, so avoid shipping this way.

Our professional sales staff will be happy to talk to you regarding all aspects of the coffee business.

If consignee (you) requests a shipment consolidation at an outside warehouse all fees at that warehouse are for the account of the consignee (you).

Your carrier is acting as YOU when receiving/signing for shipments. Carrier should be aware of condition of shipment as loaded and should sign paperwork accordingly. Likewise, when shipment is received at destination, do NOT sign off receipt unless all is in order. Consignee (your freight bill payer) is responsible for claims, so write any exceptions directly on freight receipt.

Trucking regulations state that carriers are not responsible for unloading; many will assist, but they are NOT OBLIGATED. Please be prepared to unload your own freight and remember bags average between 100-150 pounds each.

Always check that you ship-to address is accurate, that any information (special instructions for carrier, etc.) have been given in advance of shipment -- and of course, if any information changes along to way, that you notify your shipper.

Please contact us if you have any questions regarding shipping at:
Shipping Quotes

Consult our Privacy Policy at:
Caravan Trade Privacy Policy

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